FAQ - Mobile

Can I access the active trader ladder?

Unfortunately, at this time you are only able to access the active trader ladder on the desktop version of the thinkorswim platform. It is not available on mobile.

Can I add studies?

Yes, you can add studies to a mobile chart.

On an Apple device, select Quick Quote > enter symbol > tap on the chart to reveal hidden menu > tap the beaker icon on left side of chart, then select study category. Tap the plus “+” icon next to your desired study to add it. Once added, you can then adjust your study by selecting the gear icon on the right side. To remove study, select the minus “-“ icon located to the left of the study

On an Android device, select Quick Quote > enter symbol > tap on the chart to reveal hidden menu > tap the beaker icon on left side of chart, then select study category. Tap directly on the study you would like to add. Once added, you can then adjust your study by selecting the gear icon on the right side. To remove study, tap the bubble located to the left of the study to check it, then tap the trash can icon at the upper right.
 

Can you deposit funds using the thinkorswim Mobile app?

Unfortunately, at this time you are unable to deposit funds using the thinkorswim mobile app. However, you can download the TD Ameritrade mobile app, which allows deposit via check or ACH if a bank connection has been established. If you do not have a bank connection setup already, you could do so by visiting www.tdameritrade.com.

Can I view my account number on the thinkorswim Mobile app?

For security reasons, there is nowhere on the app which will display the full account number.

On an Apple device, you can view the last four digits or account nickname by selecting “More” on the lower right of the screen and then “All accounts”.

On Android, tap the thinkorswim logo at the upper left of the screen and then “All accounts”.

What is the difference between the TD Ameritrade Mobile app and the thinkorswim Mobile app?

The thinkorswim mobile app is comparable to the thinkorswim desktop platform. 

The TD Ameritrade mobile app is more comparable to the website experience.

Can you place conditional orders on the thinkorswim Mobile app?

You are certainly able to place conditional orders on the thinkorswim Mobile app. To do so: pull up the order ticket, below “cost of trade” you will see “conditions”. Once selected, it will prompt you to apply the conditions you prefer.

Can you place advanced orders?

Yes, you can place advanced orders on the thinkorswim Mobile. To do so: pull up an order ticket, at the bottom, you will see “create advanced order”. At the top right, select the specific advanced order type you would like. You can then add orders by selecting “add order”. To edit the additional orders, you can tap directly on them to pull up that order ticket.

Can you view order confirmations on the app?

Unfortunately, you are unable to view the order confirmation on the mobile apps. You are only able to view working, filled, cancelled, and saved orders. You can view trade confirmations on the TD Ameritrade website and they will also be sent to you either physically or electronically depending on your account’s communication preferences.  

What is the time length of the Spark Chart?

The spark chart timeframe is 100 minutes. The price axis is condensed on these charts.

How do I stop the app from asking for my password every time I open it back up?

By toggling the auto-lock feature to off, the application will remember you for quicker access. If you have auto-lock on, the application will lock automatically and require your password or touch ID when the request authentication interval has expired. This can be changed by adjusting your security settings.

To access your security settings on an Apple device; select More on the lower right of the screen > Settings> Login & Security>Security.

To access your security settings on an Android device; select the thinkorswim logo at the upper left> Settings> Login & Security>Security.
 

How do I setup Touch ID/Fingerprint Authentication?

To setup touch ID on an Apple device; select More> Settings> Login & Security>Security>Touch ID Authentication.

To setup touch ID on an Android device; select the thinkorswim logo at the upper left> Settings> Login & Security>Security>Fingerprint Authentication.

How do I add expansion area to a chart?

To add expansion area, tap on the chart to reveal the hidden menu > tap the candle icon on left side of chart > tap the gear icon at the upper right of the new menu> toggle the Expansion Area switch on > select the number of bars to the right you prefer.


When you are finished, on an Apple device, tap Done on the upper right of the screen to confirm your selection. On an Android device, tap the check mark at the upper right of the screen.

How do I add Day trades left to my Account Summary?

On an Apple device, tap the More on the lower right of the screen > select Balances > select Edit at the upper right of the screen > tap the plus “+” icon next to “Day Trades Left” to add it, then tap Done at the upper right of the screen.

On an Android device, tap the thinkorswim logo at the upper left of the screen > select Balances > select the gear icon at the upper right of the screen > tap the “eye” icon next to “Day Trades Left” to add it, then tap the check mark at the upper right of the screen.

How do I deposit using Apple Pay?

To deposit using Apple Pay take the following steps: (Note: Apple Pay will need to be setup with your debit card before it can be used to fund your account. You can complete this from The Settings app and then selecting Wallet & Apple Pay.)

Start by opening the TD Ameritrade Trader app on your iPhone, then tap on the "chat" icon.

This will open an iMessage conversation with TD Ameritrade. The next step is to type “Deposit” and send that as a message. We may need you to login to the TDA website from here, simply click the prompt and login. Once completed head back to your “Messages” app. 

Once back in the messages app you will notice that you are logged in. Next, select the “Deposit Menu” option, and then select “Debit Card Deposit” accompanied by the Apple Pay logo. 

Once completed we will prompt you to enter the amount you would like to deposit. Type the amount as a message and click send. After this, you will simply need to click the terms and conditions; if you agree, you can then click the prompt that says “Tap here to initiate deposit” 

The Apple Pay Screen will load up. Simply follow your phones instructions to complete the transaction, and then congratulations, you are finished! As a reminder, only debit cards are supported at this time, and there is a limit of $10,000 per day. 

Apple, Inc. is a separate, unaffiliated company and is not responsible for TD Ameritrade services and policies. Apple, the Apple logo, iPad, iPhone and iTunes are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc.