FAQ - General

It is safe to use thinkorswim ® Sharing?

In designing the thinkorswim sharing system, we were very aware of the security concerns some users may have so we took several steps to ensure your data is protected. The technology for sharing has been built into thinkorswim since early 2013; we have performed an internal security review and all of the data required to create the Sharing links is handled by our technology via our secure backend servers, not on your local computer or the public Internet. Only data that is validly shared from inside the thinkorswim application can be communicated via the sharing links themselves.

When a user clicks on a Shared link, the only information that is passed from the browser to the thinkorswim application is the sharing link pointer; all other data is delivered by our secure servers directly to the thinkorswim application. This ensures only valid data is retrieved and shared. Your account and other personal information is not shared, but if you have a public MyTrade profile then that public display name is used.

myTrade is a service of myTrade, Inc., a separate but affiliated firm. TD Ameritrade is not responsible for the services of myTrade, or content shared through the service.

How do I delete a thinkorswim ® Sharing link?

All thinkorswim Sharing links cannot be redirected or deleted. If you'd like to remove a link from your thinkorswim platform, go to the Tools tab> Shared Items > and you can click on the 'X' next to the link you wish to remove. ‘Removing’ means you will no longer find the thinkorswim Sharing link in the "Shared Items" view.

Will I still be able to use Quicken once the conversion is complete?

Yes but it will not support futures or FX downloads. The Futures trading gain or loss is provided on the futures 1099, which is separate from the securities account 1099. If there was more than one 1099 issued (this may be the case for 2010 and 2011) you will need to combine the totals from each statement for the year-end gain or loss.

TD Ameritrade does not report to the IRS for Forex trading and you should speak with your tax professional as to how this should be included in your filings. Trade summaries can be generated in the thinkorswim software under Monitor>FX Statements. Be sure to choose the date of 12/31 from the previous year and 1/1 to the following year. For example, if you are pulling information for 2011 you would enter the dates 12/31/2010 – 1/1/2012 as this will cover any trading or unsettled gain or loss that was opened or occurred during the New Year’s transition.

How do I add/remove a gadget to the sidebar?

To add another gadget, click on the "Plus" button at the lower left of the left-hand sidebar. This will open the “Select Gadget” menu. Click on any gadget name to add it to the left-hand sidebar. To change and existing gadget to a different type, click on the “Show Actions Menu" icon at the upper right of its top-right corner.

 

How do I switch between accounts?

At the upper left of the main thinkorswim window there is a pane that says “Account”. Using the drop-down menu there, you can switch between any account linked to your current user name or a total account view which links every account for that user.

How do I hide account information?

If you are in a semi-public location, or showing the platform to a friend, you do have the option to hide your personal financial data while still using the platform. To activate this feature, click on the down arrow to the right of your “Option Buying Power” or “Net Liq & Day Trades” in the “ACCOUNT INFO” panel. In the screen that pops-up there is a switch towards the upper right that says “PRIVACY”. Click the switch and all of your specific account data will be hidden throughout the platform. Click the switch again to restore the values.

How do I import/create/delete/edit watchlists?

The watchlists that you have created in any other TD Ameritrade platform should be visible within the thinkorswim trading platform. For example, if you have created a watchlist on the website, it should appear under the “Personal” section of your watchlists. To create a new watchlist click on the MarketWatch Tab, and click on “Quotes." Click on "Show Actions Menu" icon at the upper right hand corner of the sub-tab and select the option to Create Watchlist. In the next window, you will be prompted to input a name for your watchlist. You can either add the ticker symbols you wish to monitor manually by typing the symbol in the blank box or paste symbols from the clipboard. You can also upload a .CSV or Excel file, then click import. Once you are done, click Save.

How to sort, unsort, and customize watchlists?

You are able to click and drag any security to where you wish within the watchlist. To sort the list in ascending order (A-Z) for example, left click on the column header “Symbol” directly below the title of the watchlist. To unsort the list, left click the tab “Symbol” again. If the list is sorted in ascending order a shaded gray arrow in the tab “Symbol” will be pointing up. The arrow will be pointing down if the list is sorted in descending order (Z-A). This rule applies to any of the column headers on the list.


To customize the columns, right click on any of the column headers to reveal a drop down. Select “Customize” and a window will appear with a selection of available columns on the left side. To add a column, select the column title you prefer and then click the “Add Item” Button below the list. To remove an item from your current set of columns, select the column title you prefer and then click the “Remove Item" Button below the list. You can load the default columns by clicking the “Load Defaults” button on the upper right of the window. The “Restore” button will reload the column set you started with at the time you opened the customization window. When you are done making changes, click "OK".

Can I get rid of the left sidebar or get it back?

Certainly. If you look at the vertical bar dividing the left sidebar from the rest of the platform, in the center, there is a small arrow pointing left. Click on this arrow and your sidebar will be minimized until this arrow is clicked again.

Where do I find the messages that popped up (reject messages, chat room alerts, etc)?

To find previous messages, click on the envelope icon labeled “Messages” at the top left corner of the screen.

What resources do you offer to help me learn the platform?

We offer a variety of resources, you can find educational content by clicking on the “Education” tab (Access by clicking Education>Learning Center), in addition to the “Help” tab of the platform (Access by clicking Help>Contact Us). Depending on how you like to receive content, one or a combination of the following should offer the information you need to maximize the power of this award winning platform:


1.    User Manual- the User Manual is a 50+ page document which will walk you through all the ins and outs of the platform. Learn how to trade, monitor, analyze, find trading opportunities, and customize your trading experience. To access the manual click HERE.
2.    Video Tutorials, Articles, and the Glossary. All found right here on this website!
3.    FAQ’s- You’re reading them!
4.    Seminars, both live and archived. Live seminars can be found HERE. You can find archived items by clicking Support/Chat at the upper right-hand corner of the platform and select “Seminars”.
5.    Videos on https://tdameritradenetwork.com/ >Videos>Platform Demo
6.    Thinkscript Manual found HERE.

How do I fund my account?

You can fund your account through an Electronic ACH, wire, check, ACAT transfer, internal transfer or by depositing securities. To get started, log into your account at www.tdameritrade.com and navigate to Accounts>Deposit/Withdraw. Depending on the method you choose to fund the account, appropriate instructions will be provided to you accordingly. You will find more details here: https://www.tdameritrade.com/funding-and-transfers.page

How do I set a default account on the platform?

If you have multiple accounts under a particular username and wish to change the default account, please go to the upper right-corner of the platform and select Setup>Application Settings>General>Account and click the drop down box next to "Default account" to make your selection. Once you are done, click "Apply Settings". You will then want to be sure and save your workspace so these settings are retained. Go to Setup>Save Workspace As… to save a new workspace or resave an existing workspace.

Where can I check the margin requirements/trading hours for Futures?

You can view trading hours and other futures product specs on the TD Ameritrade website.

To view margin requirements, login to the thinkorswim platform and go to a symbol entry box (either in the Trade tab or the Charts tab). You will see a down arrow to the right of the entry field; click it to reveal the symbol table. Here click on the Futures button to see things like the symbol, description, tick size, tick value, and initial margin.

How do I link my accounts?

You would do this through the TD Ameritrade website. Log into the account then follow Client Services>My Profile>Link Accounts>Link my accounts>Grant access. Please note, you must accept the Account Linking Agreement prior to submitting an access request. Once entered, the person getting the link request would have to log in and follow the same steps to approve any linking requests pending review.

How do I change my account nickname?

To change nicknames, please log in at www.tdameritrade.com > navigate to Client Services > My Profile > Link Accounts > Manage linked accounts, then select “Edit nickname” next to the account that you would like to change, enter the new name, and save.

Where can I download the platform?

Please download the platform by logging into your account at www.tdameritrade.com and click on Trade>Trading Platforms>thinkorswim>Download thinkorswim.

How do I add or remove the Home Screen?

Click on Setup>Application Settings>General>Startup>Screen shown on startup, then select one of the listed options and click ‘Apply settings’.

How do I change my nickname in the chatrooms?

Please click on Setup>Application Settings>My profile>Nickname, once you are done making changes click ‘Apply settings’.

What does PDT stand for?

PDT stands for ‘pattern day trader’.  If you make more than 3 day trades in any 5 business day period, you will be flagged as a pattern day trader.  As long as you maintain a net liquidating value above $25,000, there will not be any adverse effects to your account.

What is Net Liq?

Net Liq, or Net Liquidating Value, represents the value of your account if all positions were liquidated at the mid-point between the bid and ask.

What is Level II?

Level II displays the best prices for each of the exchanges making markets in stocks and options.

What is Time and Sales?

Time and Sales displays a record for every trade that happened for the specified product intraday including a record of time, price and volume of each transaction.

What is Portfolio Margin?

A specific type of account margining that bases the account’s minimum requirements and available buying power upon the overall position risk in the account.  To learn more about Portfolio Margin, please see the tutorial video below:

Portfolio Margin
 

Portfolio margining involves a great deal more risk than cash accounts and is not suitable for all investors. Contact TD Ameritrade at 800-669-3900 for more details

What is MMM?

MMM, or Market Maker Move, measures the expected magnitude of price movement based on market volatility.  It measures the implied move based on volatility differential between the front and back month.  The MMM helps to identify the implied move due to an event between now and the front month expiration (if an event exists).

What is implied volatility?

Implied volatility is an estimate of the volatility of the underlying stock that is derived from the market value of an option.  Implied volatility is the volatility number that, if plugged into a theoretical pricing model along with all the other inputs, would yield a theoretical value of an option equal to the market price of the same option.

What is Futures Intraday Margining?

Futures Intraday Margining is the reduced holding requirement as compared to the initial or overnight margin requirement for futures trading available intraday.  The rate is generally 25% of the margin requirement for a particular product but can change at any time without notice.  The minimum net liquidation value of $15,000 is required to be eligible.  Intraday margin applies between the hours of 8:30 a.m. CT and 3 p.m. CT.

What is the Product Depth Curve?

The Product Depth Curve is a graphical representation of the market price of each contract month for any given futures product. We display this as price over the expiration month of the product.  This allows you to easily display Inverted and Normal curves in the futures product that you choose.

What are mini options?

Mini options are option classes that represent 10 shares of the underlying instead of 100 shares with a standard option.  They have the same expiration as standard options and are also available in weekly expiration.  The strike prices as well as bid/ask will be the same level as standard options.

What are the commissions of mini options?

The commissions of mini options are the same as regular options.

Where can I find my account number?

You can find your account number in the top left hand corner of the platform next to ‘Active Account’.  It should be 9 digits long.  In papermoney, it will begin with D-.

What types of products does thinkorswim by TD Ameritrade support?

TD Ameritrade supports all US exchange traded equities as well as futures and forex products.  You can view our full product offering by following this link

Why was my trade rejected?

You should first look at the rejection notice of the trade in the message center or under the Monitor>Activity and Positions>Cancelled Orders section of the platform.  This should explain why the trade was rejected in your account.  You can give our trade desk a call for immediate assistance at 866.839.1100 or send an email to support@thinkorswim.com for further clarification as necessary.

Where can I adjust or apply for a higher option approval level?

Please login with your username and password at www.tdameritrade.com and navigate to Home>My Profile>General>Elections & Routing>Option trading.  You can see the current option approval level here and apply for a higher level as necessary.

Where can I apply for margin?

Please login with your username and password at www.tdameritrade.com and navigate to Home>My Profile>General>Elections & Routing>Margin trading.  You can enable margin trading for your account from here as necessary.

I forgot my password, how can I login to the platform?

You can reset your username and password from the www.tdameritrade.com client login page.  If you have trouble, please call 1-800-669-3900 or 1-866-839-1100 and a representative will be available to assist you. 

How do I save my platform settings?

There are a number of ways to save different settings, i.e. drawings, charts, styles, etc. These are saved server-side, meaning they will be persistent regardless of the computer you login with. To save your currently viewed settings, click on “Setup” in the upper-right corner of the platform, then “Save Workspace as…”, designate a name for the workspace and press OK. These are saved locally to your computer, so they will not be available if you log in using a different computer.

How do I move my settings from one computer to another?

There are 2 ways this can be done. We will outline both methods below.


Method 1:


Pull up all the settings that you would like to transfer from the first computer (detach your grids, charts, analyzed trades, etc), then click on Setup>Save Workspace As and give it a name. This will create a file in the thinkorswim® directory (c:\program files\thinkorswim) with a name called workspace.whatevername.xml. Basically anything that displayed on the screen when the workspace is saved will be transferred.
*If you have several grids, open each of these and detach them so that they are displaying on the screen prior to saving the workspace.


Then go to the thinkorswim® directory:


1.    Exit the thinkorswim® software
2.    Right click on the thinkorswim® icon
3.    Left click on OPEN FILE LOCATION


In the thinkorswim® folder you will see a folder called Backup (this folder may not exist) as well as files named workspace.*.xml. Move all of these to the new machine. You will then be able to pull up these settings when logging in with the saved workspace you transferred. Once the detached charts load you can then save all the necessary settings to your other computer accordingly.


For Watchlists:
Export the watchlist by clicking on the printer icon on the top of the watchlist and select ‘Export’. Then save this file in CSV format to your computer. You should be able to import this same watchlist to the platform on the new computer once you have transferred this file as well. Once logged into the platform, click the small gear button on the top of the watchlist in your gadgets or in MarketWatch>Quote and select ‘Create New Watch List.’ Next, click ‘Import’ and select the file (you may have to edit this file prior to import and remove anything that is not a symbol).

Method 2: (this option is not currently available for account holders in Canada or Asia)


You can also transfer your settings by using the share feature. First, click the setup button at the top right of the main thinkorswim window. In the menu, select 'Save workspace as...' Once you have given your workspace a name and successfully saved it, click the Setup button again. Now select 'Share workspace'. There are two of these options, the share option ending in the three '...' will share the current workspace, while the share workspace option with the small arrow icon, will allow you to select from a list of workspaces, in the event that you have more than one. Once you select 'Share workspace' a new window will appear. At the lower right, click the button that says 'Share’. (If this is the first time you are using the feature, you will be asked to create a nickname to share under. Type in a name and submit.) After you click the button, a web link will appear in its place. The link will be automatically copied to your clipboard.

Now, you can paste the link into the sharing method of your choice. You can right click and paste the link into an email to send to yourself or another user. You can paste it to any text document and back it up on an external hard-drive. You can even write the link down on a piece of paper, as long as you write it exactly as it appear on screen (including upper case letters and numbers). Once you are at the machine where you want to transfer your settings to, login to the thinkorswim software and click the 'Setup' button at the top right. This time, select 'Open shared item'. In the new window use Ctrl+V to paste the link (right click paste does not work in this field) or manually type in the link. Then click 'Preview', and finally 'Open'. You will get an option to save  and rename the file you transferred. Once you have done this, go into the corresponding save section to load your settings. If you shared a workspace, go to the 'Setup' button and at the bottom of the menu you will see the workspace save. Click it to load it onto the software.

The share feature is available for use for more than just the workspace, you can use it to share single charts, grids, styles, study sets, watchlists, and custom scripts as well. Sharing does not include any account sensitive information.

How can I change the background color and font size?

To customize application Look & Feel preferences such as color scheme or font size:

1. Press Setup in the top right corner of the window and choose Application Settings... from the menu. Click Look and feel in the left panel.
2. Choose one of the available color schemes: dark, bright, or old school TOS. The former two are also available in high contrast.
3. Choose one of the available font sizes: from small to very large.
4. Click Apply settings.

For a video tutorial on this topic, click HERE.

 

How do I add money or reset my PaperMoney account?

To reset your PaperMoney account back to its default values, you would first need to select the an account from the account drop down at the upper left of the thinkorswim software (it can't be on TOTAL ALL ACCOUNTS). Once an account is selected go to Monitor>Activity and Positions>Position Statement. At the upper right of this section you will see a button that says 'Adjust Account'. Click it and a window will appear where you can either set the account cash or, check the box to 'Reset All Balances and Positions'. Check this box and select Apply, then confirm, and all of your positions will be reset to zero and your account net liquidation value will be set back to $100,000.


To remove a single position from your PaperMoney account, right-click on that position in the Position Statement and select "Adjust Position" on the drop-down menu. Click this, and on the menu that then appears enter the number of shares/contracts you would like to remove and the cost per unit that you would like to pay/receive. Click "OK" and you're all set.